Privacy Policy

01 July 2025

At Solea ("we," "us," "our"), we value the trust you place in us and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.soleatravel.com] (the "Site") or use our services. By using our website or engaging with our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

Personal Information:

This refers to information that can identify you as an individual. We may collect the following personal data when you use our services or interact with our website:

Contact Details: Name, email address, phone number, billing/shipping address
Payment Information: Credit card details and billing address (processed securely by a third-party payment provider)
Booking Information: Travel itineraries, accommodation preferences, special requests, or any other information you provide while booking our services
Account Details: Usernames and passwords for accounts created with us (if applicable)

Non-Personal Information:

This refers to data that cannot be used to directly identify you. Examples of non-personal data we may collect include:

Browser type and version
Device information (such as IP address, device type, and operating system)
Website usage data (e.g., pages visited, time spent on the site)
Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

Provide and deliver the services you request, including booking transportation, concierge services, and travel experiences
Communicate with you regarding your bookings, updates, or special offers that may interest you
Process payments for services
Improve our website, services, and customer experience
Personalize your interactions and preferences with Solea
Protect against fraud and unauthorized transactions

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your data with trusted third-party providers who assist us in providing services to you, such as payment processors, travel providers, chauffeurs, or concierge teams. These partners are required to safeguard your information and use it solely to support our operations.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court order).
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and improve the functionality of the Site. You can control cookie settings in your browser, but disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We take the protection of your personal information seriously. We implement a variety of security measures, including encryption and secure servers, to maintain the confidentiality and integrity of your data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correct: Request correction of any inaccurate or incomplete information.
Delete: Request the deletion of your personal information, subject to legal or contractual obligations.
Opt-out: Unsubscribe from marketing communications at any time by following the "unsubscribe" instructions in our emails or contacting us directly.
Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@soleatci.com.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Solea TCI
Email: contact@soleatci.com
Phone: +16493314435
Address: Platinum Street, Blue Hills Settlements, Turks And Caicos Islands TKCA 1ZZ